Send us an email

If you have any questions or comments, please contact me via email, or send me a message using the contact form.

Email: contact@tuckerfreezedryershop.com

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    How much does tech support cost?

    Tucker offers affordable tech support sessions for just $50 per 30 minutes. This one-on-one guidance can save you hours of frustration and help you avoid unnecessary part replacements or downtime.

    Do you sell freeze dryers and parts?

    Yes! As a certified Harvest Right affiliate, Tucker Freeze Drying offers genuine freeze dryers, premium accessories, and reliable replacement parts  all at competitive prices. Whether you’re upgrading, maintaining, or expanding your setup, we’ve got you covered.

    Why choose Tucker Freeze Drying over Harvest Right support?

    At Tucker Freeze Drying, you’ll get real human support, not automated responses or long wait times. Tucker combines certified expertise with hands-on experience to provide fast, accurate, and friendly assistance. Our growing community of satisfied customers proves that expert help and genuine care make all the difference.

    How secure is shopping in the Online Shop? Is my data protected?

    Absolutely. At Tucker Freeze Drying, your privacy and security are top priorities. Our online shop uses secure SSL encryption to protect your personal and payment information during every transaction. We never share or sell your data to third parties, and all payments are processed through trusted, industry-standard gateways to ensure a safe and seamless shopping experience.

    What exactly happens after ordering?

    Once you place your order, you’ll receive an instant confirmation email summarizing your purchase. Our team then reviews and processes your order, ensuring all items are in stock and ready to ship. You’ll receive a shipping confirmation with tracking details as soon as your order is dispatched.

    If you’ve ordered a service or repair session, Tucker will personally reach out to schedule your appointment and gather any necessary details. From start to finish, we keep you informed every step of the way  so you always know what’s happening with your order.

    What services does Tucker Freeze Drying offer?

    Tucker Freeze Drying provides comprehensive support for all your Harvest Right freeze-drying needs from setup and troubleshooting to advanced repair and maintenance. We also offer high-quality replacement parts, accessories, and personalized guidance to help you get the most from your machine.